Sony Offers Suggestions For Blue Light Of Death PlayStation 4 Consoles

Written by Katie Allen on Mon, Nov 18, 2013 3:00 PM

Over the weekend, Sony reported that the number of shipped PS4 consoles with major issues to be less than 0.4%, a number the company has said falls within their expectations for a new product line.

However, the number of users all reporting one near-identical issue, known popularly as "BLOD" or "Blue Light Of Death" is attracting some attention, leading Sony to issue guidelines on what users should do if they encounter the problem...

When everything is running as it should, the blue light on the top of the PlayStation 4 changes to a white light, indicating that the console is in a powered on state and that it has corrently sent a signla to your television set. For those reporting issues, however, the light does not change to white, but remains a blue, pulsing one instead.

The problem might be relatively small, but that has not stopped dissatisfied customers flocking to Amazon USA to report the issue, with currently over 600 1-star PlayStation 4 reviews on the site. Unless almost every single user with the problem has rushed to Amazon to register a low review, this might suggest that the problem is more widespread than the 0.4% reported by Sony.

As a result of this, Sony have issued the troubleshooting guidelines to consumers, indicating one of four reasons for the problem:TV compatibility, issues with PS4 power supply, issues with PS4 hard drive or issues with other PS4 hardware. Since this pretty much covers everything it is not the most informative piece of information, but they have given out some possible solutions.

Possible Sony fixes include:

- Updating the firmware on your TV.

- Turning the console off and checking the power and HDMI connectors for any possible damage. 

- Checking the hard drive to make sure it's properly seated in the HDD bay.

If that is unsuccessful, users can try booting your PS4 in safe mode, which changes the resolution to 480p and allows you to restore default settings, update system software and restart the system. You can also rebuild the database and initialise the PS4, although it's worth noting that this deletes all user information and restores the PS4 to factory state.

Due to traffic, the console manufacturer has suggested that anyone who wishes to contact them should do so via their live chat, as opposed to contacting over the telephone.

Have you, or anyone you know, been unfortunate enough to suffer from the Blue Light Of Death?

Is this kind of thing to be expected at launch, or is it indicative of larger scale issues?

Let us know what you think.

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16:54 Nov-20-2013

just bad luck sony:( i hope they will get those blods fixed asap. 0.4% is truly low number...

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05:35 Nov-19-2013

All you Microsoft fanboys can shut up. Even 4 years after the Xbox 360 launch the failure rate was was at 54%. Not ****in 0.4. So go jump off a cliff.
m.ign.com/articles/2009/08/17/report-xbox-360-failure-rate-reaches-54

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05:48 Nov-19-2013

0.4% is made up. We will get the true percent eventually.

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06:43 Nov-19-2013

I own an Xbox 360 and it has lasted a good 3 years... But I honestly believe that the 0.4% figure is ridiculously low but at the same time 54% seems a ridiculously high failure rate for a console that sold 80 million units (roughly the same as PS3)... I agree that the failure rates may be in the double digits for the 360, but 54% is just too high... (NOTE: I am not an MS fanboy and am hating them more as time goes by)...

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10:41 Nov-19-2013

If i remember right, 54% was the failure percent of the first models of 360, that released in 2005. The later versions have had less problems.

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10:49 Nov-19-2013

Ah that explains it... I think mine is 2009-10 model...

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18:26 Nov-19-2013

Many suspects that the only reason Microsoft sold so many Xboxes was that the RROD failure rate was so high. I have read comments by many people who says that they went through like 3-4 Xbox 360's. Take it with a grain of salt though, everybody can lie in a comment on the internet.

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18:40 Nov-19-2013

Going through 3 or 4 devices...? No way in hell... If two of any device failed on me, I would realise something is not right and forget about it altogether...

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23:49 Nov-18-2013

Pc &#603 not any lights of death and if some part decides to end the contract you can replace it without buying whole new rig.

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02:28 Nov-19-2013

The blue screen of death? But I get your point and agree.

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02:39 Nov-20-2013

BSOD is really nowadays dead except for ppl that Overclock :)

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04:18 Nov-20-2013

and my work....we have one at least once a day....then i have to fix it and then they still go on websites that they shouldn't its really freaking stupid but i like doing it.

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18:06 Nov-26-2013

They using XP.

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22:35 Nov-18-2013

Many of those 600 1-star reviews are from Xbox fanboys posting BS because they can't take it that Sony has a great product out. Yes, not denying several consoles are lemons during the first batch and sometimes it is smart to wait but these reports are overblown here in North America where Microsoft is revered as a God by a paid off bunch of so-called journalists. My PS4 console is running smoothly. I do feel for those with broken consoles and I hope they will be back in the game soon, I bought a two year service plan at the shop to be safe.

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23:33 Nov-18-2013

agreed where are the REAL reporters that aren't being payed to write/say only good things about company/game.

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02:07 Nov-19-2013

All the "REAL" reporters have already been paid off. Trust me. If you were a billion dollar company would you want your new product being criticized by official reporters which in turn would cost you hundreds of thousands of dollars.... I didn't think so. That's why the broken PS4 that was sent to IGN wasn't publicly announced.

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02:43 Nov-19-2013

that's why i like game debate real reviews from real people.

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22:34 Nov-18-2013

I think that some people are hating on Amazon are just hating and also the light thingy is probably
0,4% since PS4 has sold over 1 million units(i think) and because of that all the people that don't have a problem dont wright that their console is ok yet the people with problems do wright about it.So I don't think it is that big of a deal like some people say it will be. Also some people ever compare it to RROD from the 360!

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20:13 Nov-18-2013

Not sure how they got that failure ratio so soon. Check Amazon.com, so many DOA.

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19:30 Nov-18-2013

And so it begins first the Xbox 360 has the RROD, now PS4 has the BLOD can't wait to see what the Xbone gets :D. Joking aside I hope it isn't serious just for those who have pre ordered and paid a lot of money for it.

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20:09 Nov-18-2013

i heard rumors that the xbox one will have a RROD again.....I HOPE TO GOD that microsoft is stupied enough to do that again..but it is microsoft.

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20:19 Nov-18-2013

haha i think you forgot a "not" in that statement

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20:28 Nov-18-2013

my bad.

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00:40 Nov-19-2013

lol that mad me laugh.

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18:12 Nov-18-2013

I like playstation consoles generally,but such problems may be push developers of next gen games to concentrate on PC as the main platform,so may be may be such problems or issues affect negatively on PS4 specially or X1 if it had the same problems and generally on next gen consoles sells or spread

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19:05 Nov-18-2013

and yes my mate made alot of money fixing xboxs and PS2/3 cause of that issue amasing how many people where willing to pay half the price of a new machine to get it fixed gosh those silly people paid big time

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16:23 Nov-18-2013

wasn't the red rign of death caused by overheating?

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16:40 Nov-18-2013

yup

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16:49 Nov-18-2013

RROD was caused by overheating and Rickrolling...

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19:03 Nov-18-2013

yes the original ring of death was cause the board that was nearest the core of the machine was flexing and unflexing from heat which inturn caused a wire in some cases to no touch and you know what the fix was, its was easy place a place heat proof card between that and cover in heat paste done

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19:28 Nov-18-2013

but we are talking about Microsoft here they wouldn't be smart enough to do that....

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20:19 Nov-18-2013

they'd rather make you pay for a new one

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05:51 Nov-19-2013

XD ya....money grubbing bastards....but i will say this that Microsoft is not the only ones that do this kinda **** either.

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15:42 Nov-18-2013

Always buy the second iteration of a hardware(the second produced batch)

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15:11 Nov-18-2013

O.4 is better than 50% like the 360 when it came out

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15:28 Nov-18-2013

Yep :D

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17:07 Nov-18-2013

Funny you should say that. I think my original phatBox 360 is on its last legs now; probably gonna suffer from the RROD sometime before 2015. Solution? PS4 :D

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17:27 Nov-18-2013

Heh, i have one friend that just got his third Xbox in 5 years...guess that everyone just cant be as lucky as u have been :D

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17:31 Nov-18-2013

I'm on my 4th xbox 360, my Fiance is on her 2nd and my son still on his first, I'd say you have been pretty lucky

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17:36 Nov-18-2013

I have had mine for three years now and my Xbox 360 250 GB was purchased from a friend (he had bought it just 6 months prior) - yes my second hand 360 has lasted this long...

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18:30 Nov-18-2013

isn't the 360 still higher than 0.4%?

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05:33 Nov-19-2013

Yeah its at like 5% it technically isn't the red light of death, but just ****ty construction XD

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05:34 Nov-19-2013

7 years and they still can't get it right -_-

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05:36 Nov-19-2013

Yep. Look at what I just posted on the comments

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15:05 Nov-18-2013

As always, new consoles have some problems at launch that will be fixed, glad that this is far less common than RRoD was at Xbox360 launch.

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16:13 Nov-18-2013

Agreed.

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