PC Mortal Kombat X Players Crashing To Desktop With Steam Streaming Install Bug - Fix

Written by Jon Sutton on Wed, Apr 15, 2015 11:30 AM
System Requirements Optimum 1080p PC Build Low vs Ultra Screenshots GPU Performance Chart CPU List That Meet System Requirements GPU List That Meet System Requirements

UPDATE: This problem appears to be have been sorted.

If you decided to try and spend your Tuesday ripping out spinal columns in Mortal Kombat X rather than taking to the streets of Los Santos, you probably noticed Mortal Kombat X wasn’t working too great. As in, not working at all.

Thousands of unhappy players have taken to its Steam reviews page to voice their dissent, which saw a glitch prevent NetherRealms' fighter from being playable. The problem stems from Steam’s new streaming install, a method by which a small 3GB chunk of Mortal Kombat X could be downloaded and played, while the remaining 30+ gigabytes was supposed to download in the background.

Clearly this didn't happen, and players were greeted with the message:

"Mortal Kombat X uses a streaming install system to allow the game to be played while additional content downloads in the background. If Online, Story Mode, Characters or Backgrounds are locked, the game content has not finished downloading. Please check your Steam download queue to verify the download status of Mortal Kombat X Install packs 01 through 29."

Verifying the download queue doesn’t help however, and players can only access Mortal Kombat X’s menus and have a tweak of the game’s options - starting up a fight of any sort crashes the game to desktop.

To fix this problem you’ll need to check out the DLC section underneath Mortal Kombat X in your Steam library. In here you’ll find an additional 23 Mortal Kombat X install packs, so just check these and the remaining files should pipe their way down to you.

Warner Bros VP of game technology, Gary Lake-Schall, has since posted an update on Steam, writing "We are aware of download issues with the game and working closely with Steam to resolve the problem. We will provide an update as soon as possible."

Have you been encountering issues with Mortal Kombat X following its launch yesterday? Aside from the issues, the Steam streaming install seems like a neat idea, do you think this should be commonplace for large installs? 

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18:56 May-07-2015

Is this a new way to troll their PC player-base? To the developer: QA test your patch before you release it. I have to say 16G patch WTF, someone got to be smoking crack, that is a game in if itself....Game Debate needs to have an epic fail award; if they did I wholly nominate this patch. XD

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01:42 Apr-16-2015

Mortal Kombat X, fail.Excuses reasons, fail again.

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12:39 Apr-15-2015

This seems to have sorted itself out for me, apparently it was something to do with the official release times for different regions which meant the game showed up on steam as available, but none of the packs other than the original pre-load content were actually available- my version of the game (I'm in the UK) started downloading the packs yesterday afternoon at around 17:30-18:00 (BST) and once they downloaded the game works a dream - as for system reqs, I think there are a bit over-stated, as the game running at Max everything @ 1080p only used around 30% of my GPU while in matches, and around 40% of each of my cores on the CPU, with a solid, unflinching 60 FPS - it feels very well optimised :-)

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12:52 Apr-15-2015

Well it is running on Unreal Engine so optimization was bound to be decent...

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13:43 Apr-15-2015

UE4 has tons of profiling tools to help optimize as well as the full source code so I really don't see any reason why a game made in UE4 would be unoptimized unless somebody never tried to optimize their game.

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06:51 Apr-16-2015

Or they specifically coded the game to artificially inflate the system requirements like with Cod Ghosts which used only 2.5 GB RAM on ultra but would not start up if you had less than 6 GB... Then there is Crysis 3 which was supposedly DX11 only... But there is a third party patch to get it running on DX10 capable GPUs (provided they are powerful enough to handle the game)...

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10:38 Apr-16-2015

Except Call of Duty and Crysis aren't made in Unreal Engine 4...

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10:50 Apr-16-2015

The point I was trying to make was about game makers artificially inflating system requirements as a weird gimmick in response to you comment about "unless somebody never tried to optimize their game"...

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11:37 Apr-15-2015

First they release utterly idiotic Ubisoft-esque system requirements and now they pull another Ubi with the game being a pain in the butt to get up and running...?

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Can They Run... |

| 30FPS, Low, 1080p
Core i5-4670 3.4GHz GeForce GTX 1050 Ti EVGA Gaming 4GB 8GB
| 60FPS, High, 1440p
Ryzen 7 3700X 8-Core 3.6GHz GeForce RTX 2080 EVGA XC Ultra Gaming 8GB 32GB
| 60FPS, Medium, 1080p
Ryzen 7 4800H 8-Core 2.9GHz GeForce GTX 1650 Ti 4GB 8GB
| High,
Ryzen 7 2700 8-Core 3.2GHz Radeon RX 5600 XT Gigabyte Gaming OC 6GB 16GB
100% Yes [1 votes]