The Batman: Arkham Knight saga has sank to all new levels of woe following the re-release. After four months of waiting, the patched version of Batman: Arkham Knight arrived last Wednesday. Promising improved performance across a range of systems, our benchmark testing has shown the update in fact lowers the frame rate.
Warner Bros tried to make amends by giving away copies of all the previous Batman games to current Arkham Knight owners but now, nearly a week later, it has finally thrown the towel in and admitted defeat. The publisher is now offering refunds on copies Batman: Arkham Knight for all Steam owners, regardless of how long you’ve played, until the end of 2015.
"We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight," wrote WB Games in an update. "We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.
"Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix."
It’s an unprecedented move but by now it seems like the right thing to do. Warner Bros recommendation users have at least 12GB RAM seems absurd, and it speaks of something fundamentally wrong with the port. Most telling is WB’s admission there are “issues that we cannot fix", suggesting this is one game which is going to be perma-crocked.
I’ve tried obtaining a refund for a copy I got with a graphics card but no dice, so it looks as if you need to have bought your copy on Steam to be eligible for the refund. With refunds running up to end of the year regardless of how much time you’ve logged though, you’ve got a couple of months to buy it and complete it free of charge, which is no bad thing!
Despite all of its performance problems, Stuart still thought it was a great entry in Rocksteady's series in his recent review.