UPDATE: Bethesda has performed an about turn and announced it has finalised manufacturing plans for replacement canvas bags for anybody who purchase the $200 Power Armor Edition of Fallout 76.
A canvas duffel bag was originally promised but the final product shipped with a rather cheap looking nylon bag, rubbing further salt into the wounds of Fallout 76's already aggrieved fans.
"We are finalizing manufacturing plans for replacement canvas bags for the Fallout 76: Power Armor Edition", wrote Bethesda in a tweet to fans. "If you purchased the CE, please visit https://beth.games/2QDropM and submit a ticket by Jan. 31, 2019. We’ll arrange to send you a replacement as soon as the bags are ready."
It's inarguably the right thing to do but certainly too late in the day to repair the damage. The differing contents of the Fallout 76 Power Armor Edition compared to what was advertised should've been told to customers prior to dispatch or, even better, Bethesda should've swallowed up the costs and delivered the product as advertised in the first place.
Original Story: 29-Nov-2018 - Bethesda Apologise for Fallout 76 Nylon Bag in $200 Collectors Edition, Offer $5 Atom Credit
The Fallout 76 fiasco shows no sign of slowing. We’ve had talks of lawsuits, 50GB patches, canceled refunds, bugs bigger than a radroach and now…. this. The ultra uber special edition of Fallout 76 has been making its way into fans’ hands. Priced at $199, the Fallout 76 Power Armor Edition includes a fold-out map, some toy soldiers, an authentically-sized Power Armor helmet, and a “Canvas West Tek Duffel Bag” to hold it in.
Only, in another hammer blow to the public’s faith in Bethesda, it isn’t a canvas bag at all. In fact, it’s a cheap nylon bag that looks nothing like the picture.
Now, this doesn’t seem like the end of the world, provided Bethesda plays its cards right and makes amends. Only it hasn’t.
A fan sent a message to the Bethesda helpdesk to say “The bag included with the Fallout 76 Power Armor edition isn’t correct. The bag is advertised as being canvas but is clearly a much cheaper nylon material that doesn’t look at all like the bag in the promotional material for the collector’s edition. What are you planning to do about this?”
Bethesda’s reply is actually pretty legendary. “Hello. We are sorry that you aren’t happy about the bag. The bag shown in the media was a prototype and was too expensive to make. We aren’t planning on doing anything about it.”
We aren’t planning on doing anything about it. It’s a faintly magnificent response to a diehard fan that has just dropped $200 on a collector’s edition.
Right, so a dead-end there then but a rapidly blowing up Reddit thread forced Bethesda into a more official response, this time disclaiming the original reply and offering an irradiated olive branch.
"The Bethesda Store's Support member is a temporary contract employee and not directly employed by Bethesda or Bethesda Game Studios,” wrote Bethesda. “We apologize to the customer who took the time to reach out. The support response was incorrect and not in accordance with our conduct policy. Unfortunately, due to unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition. We hope this doesn’t prevent anyone from enjoying what we feel is one of our best collector’s editions."
Bethesda has said it is now working with its customer support team to provide 500 Atoms ($5) to use in Fallout 76’s in-game store for Power Armor Edition purchasers. The catch is that this isn’t even enough to buy a digital canvas duffel bag skin to use in Fallout 76, which would set players back 700 Atoms.
It's a mess, to be honest, over something which really didn't need to be a mess at all. The outrage just piles on top of a game that fans are already unhappy about, and we kinda hoping Bethesda just puts down the shovel and stops digging deeper soon.
Any thoughts on the latest Fallout 76 controversy? Does it even matter what the bag is made of, or is this a betrayal of the series' biggest fans? Let us know below!