Okay, this is just getting awkward now. Bethesda’s list of Fallout 76 gaffes is now growing longer than Santa’s naughty or nice scroll. Fresh from Nylonbag-gate, Bethesda’s support website has now been granting total access to the support ticketing system for anyone that submits a ticket.
The number of tickets has obviously shot up since Bethesda announced it would be replacing the cheap nylon bag bundled in with the Fallout 76 Power Armor Edition with the original canvas bag advertised. All affected customers had to do was submit a ticket through Bethesda’s website and the support team would action the request. A replacement canvas bag would then be sent in the post and voila! Problem solved. Or not.
Embarrassingly, once a user submits a ticket they are given access to the Bethesda support system. They can see other users’ tickets, open and close any tickets they want, and view potentially sensitive information on any user who has submitted a ticket. This information includes their home address, email address, names, and even some payment details. Basically a one-stop shop for identity theft.
“I am receiving every single one of your support tickets on my Bethesda account,” wrote Reddit user Jessiepie. “Mostly it’s your receipts for you power armor set requesting a new bag. These receipts contain all your info. Your email and home address and the card you used to buy this extremely glitched game.”
It’s, er, quite the oversight. Fortunately, the issue was resolved some hours. Bethesda’s only response was sole forum post from community manager LadyDevann to say “Hi guys, we’ve resolved the issue.” Presumably, the intention was to draw as little attention as possible to the matter, as the last thing Bethesda needs is another thing to risk fans’ ire.
As far as longer-term ramifications of this bug, here in the EU, the spectre of GDPR looms large. Exposing sensitive user data like this is a big no-no, so there could well be legal repercussions depending on what steps have been taken.
Have you submitted any Bethesda support tickets lately? Just how much damage is this doing to faith in Bethesda's output? Share your thoughts below!