Epic Games has updated its controversial refund policy and brought the Epic Games Store more into line with Steam’s own policy. Customers buying games from the Epic Games Store can now refund a purchase for any reason, provided the request is made within 14 days of purchasing and the game has been played for less than two hours. Pre-orders can be canceled at any point before launch/beta test.
“Any game you purchase through the Epic Games store is eligible for a refund,” writes Epic in its revised policy page. “Epic cannot provide refunds for purchases made outside of the Epic Games store.
“If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games store for that game, so long as that content has not been consumed, modified, or transferred.”
A slight word of warning on the small print though. You will not be eligible for refunds for a game in which you have been banned or violated the terms of service. You may also be denied refunds if Epic believes you are “abusing the refund policy”. By that wording we understand it to mean using the Epic Store refund system to repeatedly demo games in the store for two hours. Epic has clarified that if a game you’ve just bought goes on sale, you will be entitled to a refund so you can pick up the game at the new, cheaper price.
Previously, Epic allowed a grand total of two refunds per year, which is pretty laughable. However, users could refund any two games no matter how long they’d owned them or played them. “Honestly, I believe the previous one with no limit on the time played was more generous,” wrote Epic’s Sergey Galyonkin on Twitter. “Most people don't refund more than two games a year but could require more than 2 hours to see if a game is bad. But it was too hard to communicate that version properly.”
In addition to the refund policy change, Epic has also added regional pricing for 30 different regions totally 130 countries. It’s all in US Dollars for now but regional currencies will be getting added over time.
Despite the backlash against the Epic Games Store, it does appear as if the majority of you have installed it. How do you feel about the rapid changes that Epic are making?