It seems a number of folks who’ve picked up one of AMD’s Ryzen 3000 processors have encountered a critical issue which can prevent booting. It’s all tied into using previous-gen X470, X370, B450, or B350 motherboards with the latest Ryzen processors. If you haven’t updated to the latest firmware for your motherboard prior to installation, this could mean you can’t boot your system.
The easiest solution to this problem would be to reinstall your previous CPU, update the firmware, and then slot in your new CPU while keeping your fingers tightly crossed. However, anyone picking up a cheap previous-gen motherboard with a Ryzen 3000 CPU, or those who’ve already sold their old CPU, are pretty much out of luck.
Help is at hand from AMD though, who are offering a free ‘Boot Kit’ for AMD Ryzen 3000 owners struggling to install the new CPU. The AMD Boot Kit allows for the temporary loan of an ultra low-end Athlon 200GE CPU and thermal paste, providing the minimal kit needed in order to update the motherboard BIOS.
Not just any old Tom, Dick or Harry can turn up and ask for a boot kit though, obviously enough. Only those who have made a valid purchase of a Ryzen 3rd Gen Desktop Processor are eligible, as well as providing of ownership of your current X470/X370/B450/B350 motherboard.
“Once you have submitted your claim for a processor loan boot kit, AMD will require pictures of your 3rd Gen Ryzen Desktop Processor and AMD Socket AM4 400 Series motherboard, which clearly shows the model numbers and unique serial numbers as well as a copy of the purchase invoice(s) to authorize the request” writes AMD. “Additionally, a summary or copy of communication with the motherboard manufacturer is requested to indicate why support from the Original Design Manufacturer (ODM) is not suitable.
“Once the RMA request is approved, the AMD Athlon 200GE processor will be sent with pre-paid return shipping. The processor is provided as a temporary loan to you for the sole purpose of updating the BIOS and must be returned within 10 business days of receipt. It is not necessary to return the provided thermal solution.”
If you’re having trouble with booting using your Ryzen 3rd Gen desktop CPU then you just need to head here and fill in the warranty form in order to receive your bootkit. Don't worry though, you don't have to scoop up the provided thermal solution into a baggie and return it!
I seem to remember a similar situation occurring when Ryzen 2nd Gen rolled out so it’s a bit amusing to see it happen again. Still, at least AMD is providing a fairly swift resolution for those affected, albeit a little finicky.