Cyberpunk 2077 has been removed from the PlayStation Store, Sony offering full refunds

Written by Chad Norton on Fri, Dec 18, 2020 10:00 AM
System Requirements Optimum 1080p PC Build Low vs Ultra Screenshots GPU Performance Chart CPU List That Meet System Requirements GPU List That Meet System Requirements

Cyberpunk 2077 released last week and was a massive success… at least in terms of sales that is. For console players it was a different story, as the base console versions were apparently virtually unplayable due to terrible performance. Now Sony is taking drastic action, and has removed the game entirely from the PlayStation Store and offering full refunds for all players.

Sony Interactive Entertainment (SIE) wrote a statement regarding the Cyberpunk 2077 refunds and store removal: “SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

CD Projekt Red themselves also gave a statement on Twitter in their usual terrifying yellow scheme - which I’m pretty sure now gives me PTSD - replying to the situation. The most important thing that they mentioned is that this will not be taking away copies from players who already bought them, and you can still buy the game on PlayStation through physical retailers at least.

The news comes shortly after CD Projekt Red personally apologized to console players for shipping the game before it was ready on last-gen base consoles. Performance still isn’t great even on PC, but the extent of bugs, graphical issues, and low frame rates are much worse on the base PlayStation 4 and Xbox One consoles.

First of all, we would like to start by apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.

The situation certainly doesn’t look pretty, and according to CD Projekt Red themselves they had a decreased” amount of QA testers before launch due to COVID-19, though they “wouldn’t point at it as any major source of problems.” Though updates should be coming soon, with two major patches coming in January and February next year.

What do you think? Is this the right move given the situation? Do you think Microsoft will follow soon on Xbox? Have you seen gameplay on the base PS4 and XBOne? Let us know!

How have you found performance on Cyberpunk 2077 so far?

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11:03 Dec-19-2020

I'm being lucky then! I've only had stupid ai, enemies clipping through walls, unlootable items, and low resolution (which is normal in this case) on my PS4 Pro. But settings keep resetting sometimes!
FFVIIR only got a patch after what, eight months? And that one only has graphical issues, really well polished. Stupid enough it lost like five awards to TLoU2, like what a hell? lol

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00:38 Dec-19-2020

With all the delays and such I figured the game would be polished. It's laughable at best with game-breaking bugs occurring almost every side-quest. Don't even get me started on the crappy ps2 textures loading in super duper slow if you dare to walk faster than the game would like. Character customization is also super limited.
The game is a letdown and i wasn't even on the hype train.

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21:18 Dec-18-2020

I find it ok. Like it definitely feels like it could be better optimized and more demanding than necessary. But then again, it is singleplayer RPG shooter, so you really don't need 144hz+ in it, so about 60FPS is fine and that is achievable. Still, I do hope CDPR will keep optimizing it, because I do believe it should be able to run better with higher FPS than it does.

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21:21 Dec-18-2020

As for PS4 version, what they did there is inexcusable, if you ask me. Not only it runs terrible, CDPR went far beyond regular AAA to prevent early reviews showing bad state the game is in. And then they said just ask for refunds, without having any deal in place with Sony, like they couldn't care less, because they got your money and most likely won't refund.

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21:23 Dec-18-2020

Plus it is not like they didn't knew they had to make it for PS4, like since beginning. And even delayed it to fix bugs... I think that was just to finish the game, because it doesn't feel like they got to the bugs part, before they gave in under investor/shareholder pressure. PS4 version should have been delayed or even refunded and canceled. But all they cared about was breaking sales record.

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13:34 Dec-18-2020

Not sure what to think of CDPR. They knew console performance was crap since they only released PC version for reviewers. That was a pretty shady move.. unless they were under the delusion that they could magically fix it with a day one patch.
But now, at least, they are clearly making the extra effort to get people who want a refund a refund.

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16:10 Dec-18-2020

Their reputation was built rather quickly with mostly the Witcher 3 and i feel like that's kinda sad considering i've played The Witcher 2 and i thought it was quite good. So i feel a bit understanding as to why they butchered a new IP that had all of these new things. Im glad they are trying their best, or at least making it look like they are. But i would also like for them to keep on improving.

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13:21 Dec-18-2020

Runs bad even on pc. I have no problems with Metro exodus (3200x1800) High at 37 FPS, Witcher 3 4k High at 36 FPS and Death Stranding 4k Max settings at 27-30 FPS but in Cyberpunk is get 25 FPS at 1080p low.

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13:59 Dec-18-2020

Could it be because of your CPU? Have you read about some Ryzen CPUs not utilizing all threads?

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15:38 Dec-18-2020

Gpu is a big factor too

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16:05 Dec-18-2020

The 1060 6Gb is having trouble with the game and i find that very odd considering it was what the 480 was competing with. My thoughts are that the VRAM is insufficient as i am running the game rather well on my 580 8Gb GPU.

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22:35 Dec-18-2020

The game runs ok, but could definately be better, playing at 30-45 fps at medium settings with only textures and lod to high, 1080p, have experienced 2 crashes in my 7 hour playtime and visual glitches but no gamebreaking bugs yet

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15:57 Dec-18-2020

If you're using AMD Ryzen CPU and it stays at -50% locked usage, that is the problem
They don't have SMT or something enabled for Ryzen CPUs. You can fix this with the unofficial "fix" or wait till they hotfix it.
I have Ryzen 5 3600 and it was between 40-50% usage but I averaged 60fps on 1440p high/med, so it was fine for me
If you got intel, then I got no clue, or the GPU might be the problem

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16:04 Dec-18-2020

What? Ok look at my Rig and apart from the CPU and VRAM, there shouldn't be much of a difference. Im currently running the game almost no problems with a pretty well frametimed -50FPS, and this is with some settings turned up from low. So im thinking it's just a VRAM problem on your end. I would lower the textures, because that's the only thing i can think of that would be eating at your VRAM. Other things you can do are the tweaks like modding the game launcher to use all threads and adjusting the memory_pool_budget.csv file.

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08:35 Dec-20-2020

Maybe its the game not working well on certain configuration of pcs and software. Let's hope patch 1.05 fixes the issue for me.

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13:00 Dec-18-2020

Ha! Sony clearly not impressed that CD Projekt Red offered refunds without consulting them.

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12:07 Dec-18-2020

Well you cant really call 15fps and constant crashing playable.

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22:37 Dec-18-2020

Specially the crahses on console like wtf, first time i see a game crashes and perfomr poorly on consoles but ok on pc

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11:25 Dec-18-2020

thank you

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13:00 Dec-18-2020

Did you get a refund, or know someone that has?

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12:03 Dec-19-2020

no. but i know someone out there doesnt have to witness this abomination

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14:44 Dec-19-2020

A fair point of view.

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11:07 Dec-18-2020

Some info sharing around that they were sent "death threats" to release the game early, so don't blame them too much on this
Be patient, bugs will be fix

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11:08 Dec-18-2020

"Death threats" on the internet are funny. I've been online for too long to take them seriously xD

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13:59 Dec-18-2020

This smells like investor pressure to me more than anything. Also they literally said they didnt really bother optimizing for old consoles in an investor call.

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22:38 Dec-18-2020

Well i guess the decision for not caring about consoles first backfired.

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10:44 Dec-18-2020

I hope CDPR learned its lesson now and hopefully they won't repeat this mistake again.
It's a damn shame and I feel sorry for console players, because it's a REALLY REALLY good game and the broken release isn't doing the game justice. The Devs put a lot of work and thought into their work, the story is nothing short of amazing, there's a lot of content in the game, gameplay is decent and so on.

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14:04 Dec-18-2020

I hope people learned their lesson too, to stop rushing the devs

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16:05 Dec-18-2020

I think everyone had a part in this huge ****show.
CDPR for overhyping the game to hell and back, gamers and outlets expecting Jesus H. Christ's second coming and so on.
I think the wisest decision was to delay the game by a year from the start and that's that.
No game could ever deliver on this much hype
And no, I'm not excusing them for deceiving console players and the shady review process

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17:34 Dec-18-2020

Read what I wrote below, in response to VCooLX - you can't "just delay more", it doesn't work like that if you're a big business. CDPR was up shít's creek from all sides, really.

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10:28 Dec-18-2020

I think it's a bit of a hard move, but if that's how they want it i guess it should be fine. I honestly don't understand why they had to push the game so hard to launch EVERYWHERE at the same time when it can only run well on PC and the new consoles. It really bothers me how publishers treat putting something out on PC first as it being bad. Either that or they want everyone to have the chance to play it at the same time, even if things get this bad.

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11:02 Dec-18-2020

Think deeper. CDPR is not an indie anymore, they have grown into an international company that deals with marketing, licensing, distribution, retail, investors, evens, etc around the world. Every delay costs them an a$$load of money whether they like it or not and starts screwing not only with their plans, but the plans of others - and I'm not even talking about gamerzzz™ at this point. At some point they deffo saw the game's scope was beyond the PS4/XBONE's scope, but promises had been made, so they couldn't drop them either. It's complicated.

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11:06 Dec-18-2020

Imagine being praised to heaven and back for TW3, winning 2 awards per day in 2015, everyone loves you... Naturally - your next project should be bigger and more ambitious...or so they thought. Clearly, they bit more than they could chew, so you start getting cut-backs, like no bots or wallrunning, etc - imagine the state of the game if they tried to keep those features in there!
I never hyped for the CP (or any game, for that matter), so, after a delay and a cut here and there + the scope of the game - I kinda knew the launch would be rough...

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15:57 Dec-18-2020

Mate i was honestly expecting worse, sure the game didn't meet the phantom expectations that were in the back of my head, as a person who has followed the game, but it was in the range of my overall expectations. I am pleasantly surprised every time i find, see or hear something in the game that i wasn't expecting. CDPR has put in alot of work into the game, just not as much as we had hoped. No matter the reasons, if they were shorthanded or are simply still maturing, they have put out a decent game. Now i just want others to be able to enjoy it.

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17:32 Dec-18-2020

In my case - I didn't follow the development or watch any of those "wire" videos - I never do, as I'm not hyping for continued marketing. That being said - I did expect the game to have bugs, as any big game will have them no matter what, especially at launch, but I did not expect THIS level of bugs (clipping through walls/things, random spawns, dumb AI, t-posing, melting palm trees, teleporting cars, dicks hanging out through pants, clothes disappearing, etc etc etc).
I'm holding off buying the game until it gets fixed up... Maybe by mid next year...

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21:14 Dec-18-2020

That's fair

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22:42 Dec-18-2020

Ah yes the melting palm trees is really bizarre also cars doing the jhon cena move when running over people or people just exploding into pieces by just falling over/tripping, dont really know why it happens but at least i had a good laugh with 2 hours of bugs and glitches videos xD

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Can They Run... |

| 60FPS, Low, 720p
Core i5-4440 3.1GHz GeForce GTX 960 Gigabyte G1 Gaming 4GB Edition 8GB
| 30FPS, Low, 720p
Core i5-4200H 2.8GHz GeForce GTX 860M 2GB 16GB
Core i7-5500U 2-Core 2.4GHz GeForce 940M 2GB 8GB
0% No [2 votes]
| 60FPS, Ultra, 1080p
Ryzen 5 2600X 6-Core 3.6GHz GeForce RTX 2060 6GB 16GB
100% Yes [1 votes]
| 60FPS, Ultra, 1080p
Ryzen 5 2600X 6-Core 3.6GHz GeForce RTX 2060 6GB 16GB
50% Yes [2 votes]
| 60FPS, High, 1080p
Ryzen 5 3600XT 6-Core 3.8GHz GeForce GTX 1080 Ti Gigabyte AORUS Xtreme Edition 11GB 16GB
100% Yes [1 votes]
| Low,
Core i5-8300H 4-Core 2.3GHz GeForce GTX 1050 8GB
100% Yes [1 votes]
| 60FPS, High, 1080p
Ryzen 5 5600X 6-Core 3.7GHz GeForce RTX 3070 Gigabyte Eagle OC 8GB 32GB
100% Yes [1 votes]
| 60FPS, Ultra, 1080p
Core 2 Duo E7500 2.93GHz Radeon HD 5450 1024MB 4GB
0% No [1 votes]
| 60FPS, Medium, 1080p
Core i5-9400F 6-Core 2.9GHz GeForce GTX 1050 Ti MSI OC 4GB 16GB
100% Yes [2 votes]
| 60FPS, Ultra, 4k
Core i7-11700K 8-Core 3.6GHz GeForce RTX 3090 32GB
100% Yes [2 votes]
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