RTX 3090 graphics cards are getting bricked after playing New World Closed Beta

Written by Stuart Thomas on Wed, Jul 21, 2021 1:20 PM
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A warning is going round for any users who own an RTX 3090 graphics card and planning to play the recently released Closed Beta for the upcoming MMORPG from Amazon known as New World. As it turns out, some users have been reporting issues that end up bricking their GPU, rendering it unusable.

The strange problem only seems to be related to RTX 3090 graphics cards, not any others, and seems to come from the game’s uncapped frame rate and 24GB memory buffer. Although details are not exactly clear, many reports from users claim their new RTX 3090 is completely broken after booting up and playing New World for a short while.

Good Afternoon. So after hitting the play button for New World beta the game started to load, followed immediately by fan speeds increasing to 100%, fps dropping to 0, and then my monitors turning off and my NVIDIA video card is no longer detected,” said one user on the official New World forums

Even after the game crashes though, it seems that the GPU can’t even get past the POST (Power-On Self-Test) on bootup: “So i reboot the PC and everything seemed to work fine, i even tried a few other games to make sure and i had no problems. So i hit play on New World again and same thing happen but this time i heard a loud pop and now my 3090 wont get past POST on bootup.

Unfortunately it's not just the one user, as multiple other users have claimed the same issue has happened to their RTX 3090 graphics cards from different manufacturers. All of which experienced the same issues of fan speeds ramping up to 100% and then 0fps before encountering black screens.

One user said they managed to get it working again by booting with an alternative BIOS and then reinstalling firmware. However, it’s unclear if this solution has entirely fixed the problem or if there is now long-term damage done to the GPU.

Of course, the problem isn’t just the fact that the game is completely breaking these cards, but also that they are some of the most expensive models on the market right now in terms of MSRP ($1500). Add on top of that the still-inflated prices and limited availability and these are some of the hardest GPUs to get right now. Though many users have reported they have contacted the manufacturer about a full refund, but it’s still not an ideal situation for anyone.

Either way, if you are planning on playing New World Closed Beta anytime soon, make sure you’re not running it with an RTX 3090 graphics card. Try and use an older/spare one for now if you can, or wait until Amazon is able to patch the issue.

What do you think? Are you excited for New World? Will you be playing the Closed Beta? Have you already experienced the same issue with your RTX 3090 graphics card? And what is performance like on your GPU if you don’t have a 3090? Let us know!

Are you excited for New World?

If you own an RTX 3090 have you experienced this same issue?

How is performance in New World for you regardless of GPU?

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21:13 Jul-22-2021

forget about this, go check Dead Space Remake trailer

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01:35 Jul-22-2021

Either this game is causing problems, or its just EVGA being trash lmao

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13:22 Jul-22-2021

Buildzoid from yt channel "actually hardcore overclocking" released his very plausible theory here indicating that this game causing over current protection in these gpus, and they are not implemented correctly causing a hardware failure.

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17:57 Jul-22-2021

So it has to do with the first RTX that released last year

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00:33 Jul-23-2021

oof

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00:25 Jul-22-2021

New world, new GPU

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23:01 Jul-21-2021

That is "big oof" indeed. Out of all bad ways new game release can turn, this one went out with a bang... :-D Hopefully issue gets solved quickly, before it leaves even bigger graveyard behind.


As for New World, not really excited, might decide to check it out after it is released for a while, so things get fixed and stuff. And of course I got neither the game or 3090, so no issue here.

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22:39 Jul-21-2021

Imagine paying some idiot on ebay 2500€ for it, and now Nvidia is like "due to high demand blabla we're offering a full refund of the MSRP 1499€, you're welcome"

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20:02 Jul-21-2021

Just another garbage from Amazon...what was name of that ****ty game that they shut down Crucible or something...

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15:50 Jul-21-2021

From what I'm reading on the forum and Reddit, it seems like roughly 90-95% (the vast majority) of bricks are EVGA cards, with an odd Gigabyte sprinkled in.


EVGA's 3080's don't seem to be safe either.


Some people say that capping the fps should reduce the load, but then other people report that they had theirs capped to 60Hz and the cards still died. Ooof... Best to avoid the game for now on 3080s/3090s, unless you're confident and/or rich.

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17:59 Jul-22-2021

Probably because those were the first RTX gpus to get released, i remember some had to be lowered in performance just so that gpu wouldnt shut down.

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13:45 Jul-23-2021

I don't think I'd have problems with my FE card, as some others pointed out that they didn't either, but I don't have the beta key to test, nor would I want to risk it anyway. That being said - sad how some of the more expensive versions (the Evgas) are dying left right and center.

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15:46 Jul-21-2021

"Are you excited for New World"


Not any more


Seriously though. I am and I have a 1080, I would be gutted if this happened as I'd be screwed without a gaming PC. Plus I have a i7 2600 can't put many current graphics cards with that. I'm pushing it with the 1080.

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17:59 Jul-22-2021

That CPU really shows its age, thats a massive bottleneck going on there

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15:34 Jul-23-2021

20% apparently. I play at 1080 p at 60 fps. Still plays most games at high to be fair.

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15:36 Jul-21-2021

New World looks cool! :3

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14:30 Jul-21-2021

This is very interesting, why? because last saturday my 3090 had this exact issue, and i just today RMA'd it second time. It was same exact issue but it was caused by other games. hmmm

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14:54 Jul-21-2021

2 RMAs? Oof... I wonder what the FE failure rate is like. I try to always go for Nvidia's own, since it seems to me like they're just generally more reliable. I had a 2080Ti pack up on me, but I had a second one (back in the SLI days) and Nvidia RMA'd it within a couple of days. It was a known issue with a particular batch of memory (not Nvidia's fault, basically), so could be traced back to a range of serial numbers. Other than that - all of the FEs I ever bought (including the replacement card) are still alive today, either in my own rig or sold to various friends and other people.

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15:40 Jul-21-2021

yeah when my gpu died, i was like ... you must be f*cking kidding me... :D I never had faulty gpu in my life before as well though i owned various tiers of graphics card. Currently using my old trusty gtx 1070 asus strix, works really well, though fans are actually louder than my gigabyte 3090 and that gpu uses 2x less power.

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15:37 Jul-21-2021

I'm starting to wonder if it's actually an issue with the graphics card itself and not actually the games... but damn!

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15:43 Jul-21-2021

my second 3090 was from same batch as my first 3090 i think from serial it was 1 week apart, maybe bad batch? who knows but im just happy that it happened after the majority of crypto craze passed, otherwise im pretty sure they would just refund me

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15:49 Jul-21-2021

What brand was it from exactly?

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15:57 Jul-21-2021

Literally hover over his "PC Specs" next to the nickname, it's all there.... Welcome to GD, by the way, you must be new xD

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16:11 Jul-21-2021

Oh! Silly me! Gigabyte then... hm... I wonder what it could be...

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16:18 Jul-21-2021

Crap design, usually.

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15:46 Jul-21-2021

From what I'm reading on Reddit, it's like 95% EVGA cards and a couple of Gigabyte cards sprinkled in so far. I found someone with a bricked 3080, also from EVGA.

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16:23 Jul-21-2021

personally i never really understood the praise for evga gpus, i remember exploding cards, missing thermalpads and bunch of other posts in reddit related with that. Sure for NA its seems that they have excellent costumer support, but for europe its all the same since most pc retailers are responsible for RMA process. reddit really likes, i mean really really likes evga gpus even when its not uncommon to see some other reports with issues on evga specifically.

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16:38 Jul-21-2021

Probably a bandwagon thing. I try to shop by reputation, personal experience and price, the latter being a big deterrent against buying non-FE GPUs to begin with. Say, if I pay £200 more for an ASUS - I'm not going to get an extra £200 worth of performance or noise reduction, so why bother?


That being said, I'm kinda bummed out this time around that I couldn't buy directly from Nvidia. Usually if I have a problem with Nvidia or Intel - I'd have a replacement within 3 days. I'm not quite sure how it is with retailers, like Scan, in my case now.

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17:28 Jul-21-2021

in my country FE models are non existent so it makes little sense to get it from abroad, you know it very well considering we are from same country :D 3090 FE is great, though in initial batches there have been issues with missing thermal pads but they fixed it quite fast in newer units. For me i most likely oriented towards noise reduction, i really really dont like noisy pc parts, i run most my pc components stock and i never oc gpu so overkill power delivery is not target for me, im fine with something in the middle.

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18:17 Jul-21-2021

Quality parts matter ALWAYS, not just if you run them to the max. For example, if you buy an overkill PSU - the fan doesn't need to spin at all under a certain load, so you get a quiet PSU. You pay more for that, but when the thing isn't heating up and running near its limit all the time - it'll last longer too. It's good practice to have a buffer that might never get used, rather than have no buffer and have a failure if the part is stressed at some point - and this doesn't just apply to electronics - it's a good engineering practice in general. Planes can fly on a single engine, but they usually have 2-4 of them just in case.

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18:19 Jul-21-2021

And yeah, I know you're stuck with what you have back in LTU... The availability of everything is deffo better here in the UK, though the country itself has it's own problems. You win some and you lose some, just like any choice in life :D

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18:49 Jul-21-2021

Xqadrox i know about having a free buffer, many of those "budget" custom built gpu models are actually more than enough if you run at stock and even some oc. Many of those top tier gpus like asus strix line, gigabyte aorus, evga FTW3 ultra are way, way overkill even for big overclocks, though there are few units like lowest tier models which are not ideal but still enough if you dont do manual oc. Im more lenient on gpus from that front because i dont keep them as long, unlike motherboards for example, which are pain to replace and are used for longer

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13:48 Jul-23-2021

Well, clearly whatever designs Gigabyte and Evga made are nowhere near enough, as you probably noticed from personal experience and the fails with the MMO here - even for people who don't OC, like yourself. I OC my 3090 FE because why wouldn't I, when it's capable and I get a few more frames? And it's extra bad on the partners, since FEs are the only ones at MSRP as well, so people paid more for a worse product..

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18:11 Jul-23-2021

Not worse, FE as far as i know is around mid range in custom model market in cooling and PCB layout. As for recent dying 3090 issue we dont know what is exact cause of this.

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22:12 Jul-23-2021

But bruh the looks of the cooler on the FE... the quality! Seriously, I really like it.

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22:42 Jul-23-2021

yep i really like the look of FE too, but not fan of nvidias new pcie connector

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01:01 Jul-24-2021

Yeah, the positioning is definitely ***, but considering that it's close to the core and the PCB is v-shaped (with the PCIe power connector being on the edge of a wing) where else could it realistically go in such a compact design? The positioning could have been slightly better, even acceptable if they at least had given us a 90 degree angle adapter to route the power straight down* , instead of how it is now. Other than that - beautiful card!

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12:48 Jul-24-2021

Xquadrox yeah agreed

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14:11 Jul-21-2021

The 3090 simply could not handle the amount of tracking from Amazon xDDD


(this is, again, why you let other people beta-test the games for around 6+ months before buying)

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14:21 Jul-21-2021

I played the Alpha last year and everything seemed to be running and working fine performance wise. Not that I have an RTX 3090, but I'm wondering if it's due the famous heat issue the RTX 3090 has combined with some other bug in the engine itself.

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14:34 Jul-21-2021

that heat "issue" is non issue, because it was working under spec. It was very popular in nvidia reddit for a while to encourage thermal pad replacements on BRAND NEW 3090. I wouldnt have issue with it as long as warranty is expired but doing this for new unit is fools errand. Unless they want to mine crypto with it.

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14:38 Jul-21-2021
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14:40 Jul-21-2021

if you google this issue there are plenty 3090's having this problem from other vendors as well, though im definitely not happy with my gigabyte gpu.

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14:48 Jul-21-2021

I'm happy with my 3090 FE. Maybe it's not THE best model available, depending on who you ask, but I generally trust Nvidia to design their GPUs well (+ I like the way FE cards look way more than any of the partners). Not sure if any FEs are frying (they could be), but I've been mining ETH on mine, rendering 3D work, gaming at various resolutions (up to and including 10K) - no problems other than the memory getting quite toasty and spinning up the fans more than I'd like before I added the heatsink. After the heatsink addition - the card is quiet and performs nicely. I even throw +450 on memory when playing heavier games - it's fine now.

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15:33 Jul-21-2021

xquadrox i considered gigabyte as more of those better brands... on my next gpu i think im going with gainward or palit, ofc they will have to have good temps and acoustics first, but i no longer see the appeal of paying more for those premium models unless, again, they have very good noise+temps. Also i usually research about their pcb layout but if they will look decent then why not.

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16:02 Jul-21-2021

When I looked at brands like Palit, they seemed to have the crap cap layout that Igor (and then every youtuber) pointed out to be below spec. In general I have this view of anything other than maybe ASUS and EVGA to be cheap stuff (and it definitely looked that way, very plastic-y). Now I read people complaining that EVGA cards keep dying left right and center (not even just the 30 series, remember the 2080Tis catching fire?) and how over the years they got more and more cheaply built... I don't know... I'd consider ASUS at this point if I had to, but my primary will always be 1st party releases, so Nvidia's own FE cards, as usual.

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18:22 Jul-21-2021

dont touch palit, never. i had a 970 jetstream, died just after warranty run out. got a 1070 super jetstream, died after 3 months ish. was just playing LoL and my screen went pink and never booted again. got a evga replacement for ocuk and its still running fine in my nephews pc now

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18:36 Jul-21-2021

Palit cards even look cheap... So I would never touch them.

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14:31 Jul-21-2021

Reading the linked forum post, it seems like it's likely to be more of an issue with the memory frying, rather than something "special" the game does. My mem temps do get toasty when mining ETH, for example, but I've got a heatsink on the back of my 3090 to reduce the temps a bit. I wonder if that's what's bricking it for people, especially now in this summer heat.

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14:38 Jul-21-2021

no reason to fry, i had same issue but not even at demanding games, i had this issue on duke nukem forever, RPCS3 emulator running specifically metal gear solid 4. especially that case on rpcs3 emulator gpu was not even utilized more than 40% and its easy on memory so idk.

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15:00 Jul-21-2021

Well you can't really measure how exactly application X or game Y uses your GPU resources. Just because something is "light" on the memory or the VCORE doesn't mean that it doesn't strain them in some way. Otherwise lightweight stuff like Furmark would not fry GPUs left, right and center when used carelessly.

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15:30 Jul-21-2021

hmm well i tracked vram temps and they werent even high mid 70's in hotspot, gpu core either, around 65c soo idk ¯_(?)_/¯. Maybe it puts all the strain on single vram module? but then hotspot temp would show it... im just guessing and speculating at this point.

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16:09 Jul-21-2021

That's odd, even around 90'C shouldn't be a problem as it's well within spec, and I've definitely seen my memory temps hit 110'C and start throttling when mining ETH, though this was just about remedied by simply putting a heatsink on where the memory modules under the backplate are (no thermal paste or anything, just gravity). Sucks, dude, that's all I can say.

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16:32 Jul-21-2021

yeah i hope i will get decent one this time. as for temp report on my previous message it was on rpcs3 MGS4 workload in other games/workloads its definitely higher but still within spec.

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16:41 Jul-21-2021

That's very odd. You'd think that mine would fry when pegged at TJ-Max while mining...


Anyway, fingers crossed 3rd time's the charm :)
How long before you get a replacement?

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17:14 Jul-21-2021

they said 10-20 days pretty good, in store they have plenty of my 3090 model in stock so replacing it shoulnt be an issue.

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18:12 Jul-21-2021

10-20 days? Damn... Yeah, that's what I'm saying, going direct to manufacturer is usually much much faster. Fingers crossed you don't get another lemon, pal

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19:02 Jul-21-2021

thanks, fingers crossed :)

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