New World developers deny claims recent Closed Beta is bricking RTX 3090 graphics cards

Written by Stuart Thomas on Thu, Jul 22, 2021 4:25 PM
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Recently, there has been a bit of scare surrounding brand new high-end hardware in the latest Closed Beta release for an upcoming and highly anticipated MMORPG, New World. Namely, some users were reporting the game had bricked their expensive RTX 3090 GPUs, rendering them useless.

However, New World developer Amazon has clarified that whatever the issue is it’s not to do with the game itself. Initial reports from users looked like it had something to do with RTX 3090 cards from EVGA specifically, but other users with the same GPUs from different manufacturers have also reported problems. So it’s unclear what the real problem is here.

Hundreds of thousands of people played in the New World Closed Beta yesterday, with millions of total hours played,” Amazon said, in a statement to the press. “We’ve received a few reports of players using high-performance graphics cards experiencing hardware failure when playing New World.

New World makes standard DirectX calls as provided by the Windows API. We have seen no indication of widespread issues with 3090s, either in the beta or during our many months of alpha testing.

Previous reports suggested it might be to do with uncapped frame rates in the game’s menu, considering one user said they capped the frame rate to 60fps, which helped reduce their CPU and GPU temperature levels as well as fan speeds, which has been the main culprit for issues so far. But in order to quell players’ worries, Amazon will be releasing an update soon that caps the FPS in the game’s menu:

The New World Closed Beta is safe to play. In order to further reassure players, we will implement a patch today that caps frames per second on our menu screen. We’re grateful for the support New World is receiving from players around the world, and will keep listening to their feedback throughout Beta and beyond.

Unfortunately, it seems as though the issue has now spread to other high-end graphics cards, as some users without a 3090 have reported similar problems with the New World Closed Beta including an RTX 3080 Ti, RX 6900 XT, RX 6800 XT, RX 6800, and even an RX 590.

Hopefully, Amazon and GPU manufacturers can get to the bottom of this. Although many manufacturers will easily replace the faulty GPU under warranty, the idea of losing your graphics card during a shortage is still not a nice thought.

What do you think? Have you experienced similar issues with the New World Closed Beta on your hardware? What could the real problem be? Let us know your thoughts!

Are you excited for New World?

Have you encountered performance issues with New World Closed Beta?

Do you think this is an issue with hardware or software?

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10:05 Jul-26-2021

I probably have to stay away from New World as I have an Evga 3080 FTW3. Sucks to hear that the gpus we bought have a peculiar design flaw and could recurr with other games in the future.

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15:05 Jul-23-2021

Games don't break or kill hardware, it's an issue with the hardware itself, most likely the firmware (not to be confused with drivers) or the build quality is to blame. Also make sure the inside of your PC is sufficiently cooled. Heat is the enemy of electronics.

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02:09 Jul-23-2021

This same thing happened in Starcraft II as per it's wiki page. However these cards are supposed to be capable of both running at full capacity for long periods of time and preventing damage to themselves. So the manufacturers are to blame regardless of the actual cause. Luckily for me I dislike MMORPG's greatly.

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00:30 Jul-23-2021

How the living f*ck can a game brick so many GPUs? Not just the RTX 3090? WTF?


What a sh!t game

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13:51 Jul-23-2021

I have a feeling that those same cards would have probably kicked the bucked if they were running Furmark as well.

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02:18 Jul-24-2021

when not capped with the fps yeah

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12:56 Jul-24-2021

the fps count alone cant kill the gpus, there are plenty of games and synthetic benchmarks where you can hit insanely high fps and nothing happens.

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23:21 Jul-24-2021

then idk whats going on

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23:42 Jul-22-2021

Ehhhhh... Should I trust some randoms on the internet, or Amazon? I'm about 50/50 on that.

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22:36 Jul-22-2021

I doubt this issue is software only, I think there is flaw in hardware as well that allows it to happen. Like some protection either not being well implemented or not kicking in fast enough to prevent the worst in combination with workload New World provides. Hopefully it gets figured out and fixed, otherwise unfortunately New World might not be the last game where it could happen.

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22:29 Jul-22-2021

I did not even know that this game existed.

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11:30 Jul-24-2021

lol

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20:08 Jul-22-2021

"With great power there must also come great responsibility" - Some random dude in the past.

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20:13 Jul-22-2021

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19:38 Jul-22-2021

i think its combination of both, new world puts some extreme load on some aspect of gpu and new gpus like some models of 3090's and i think i heard 3080's as well have some hardware issues that cant hold that load. It cannot be purely in software, that im sure of. according to buildzoid these 3090's hit over current protection on that specific load, and mostly those EVGA cards (there are reports from other brands as well) doesnt have good OCP and it leads to hardware malfunction. Notice that any other high end gpus doesnt have that issue like 2080ti.

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19:41 Jul-22-2021

as i said in previous articles related to this, my 2 gigabyte 3090's had exactly same symptoms before dying, but in different games. Something from PCB design is not properly calculated. i suspect there could be vbios fix or at least update for these cards like mine and EVGA ones, but who knows at this point.

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18:42 Jul-22-2021

How is that software problem? :D the game can't access to your vbios, therefore it's only a hardware issue, and mostly with 3090 from evga ftw3. Look what Graphically Challenged said

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23:26 Jul-22-2021

isnt the vbios a part of the software?

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13:53 Jul-23-2021

It's not something that the games get to touch (at least not to my knowledge), but it IS somewhat exposed, since you can easily reflash from Windows, for example. It shouldn't be the culprit, though.

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17:24 Jul-22-2021

How is that possible for a game to brick a card? I don't understand.

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13:42 Jul-23-2021

I think "bricking" is the wrong term people used. It's basically frying something on the cards (either something to do with power delivery or the memory). The reason I say it's wrong is because when you "brick" something - it's a firmware issue (like how I used to brick my PSP with mods and then recover it with a Pandora battery). In this case the cards just fried.

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10:23 Jul-25-2021

Huh, I always figured "to brick'' just meant ''to render useless'' when in relation to hardware. Never knew it had to be firmware related.

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13:54 Jul-25-2021

Well, that's how it was used in the past and a quick google seems to still indicate that. A brick can still be fixed, but you'd need to know how to overwrite the firmware again using unconventional methods (either soft or hard mods, specialized tools, etc). If you fail a VBIOS flash and the GPU won't POST - it's bricked, but if a memory module fries - it's now broken/fried.
If you shoot a hole in the phone or shattered the screen - you damaged/destroyed/broke it, not bricked it, right? If you were installing a system update, something got interrupted and now the device won't boot - that's a brick (even though fixable through unlocking the bootloader and reflashing).

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17:00 Jul-22-2021

Definitely hardware or bios, everything points to hardware or bios design flaws. Even Actually Hardcore Overclocking suggests it, but he would probably only be able to say 100% when he gets a test GPU for it.

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02:55 Jul-23-2021

I watch him all the time rambling on lol

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16:36 Jul-22-2021

Just goes to show even a trillion dollars isn't enough to buy common sense.

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17:52 Jul-22-2021

Are u saying that those gpus will fail regardless of this game? So far i have not bricked a single piece of hardware other that that EDGE SYSTEMS PSU that popped, as well as the power cable was melted, i wasnt even playing a game

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18:02 Jul-22-2021

I am saying your first foray into games shouldn't be as transparent a cash-grab. They should have built a name by building amazing SP games like Sony and then diversified their portfolio with a live-service which would have translated into players because of the goodwill and brand they would have built up by then. Not to mention their portfolio would be offering something for everyone.


When your first game out of the gate is as transparent and uninspiring as this then even a small issue will appear way bigger than it is like a single bricked GPU

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