Origin Now Offering Refunds For Played Games

Written by Luuk on Tue, Aug 20, 2013 3:56 PM
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Origin has implemented a refund feature, making it so anyone can easily refund a game.

The best thing is, you don't need a valid reason to refund it, aside from not liking the game...

If you decide the game isn't what you hoped it to be, you can now refund your game through Origin. You have 24 hours to request a refund after buying the game. This is a little surprising but reflects EAs recent drive to regain popularity, the other move being their currently running Origins Humble Bundle - "give everything to charity".

EA:

"The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund--within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first)."

"If something doesn't work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card—we’ve got your back."

There is no denying that Steam currently has the edge over Origin. Steam was first, and Valve overall has a better name than EA in the eyes of the community. However, Origin clearly has the edge over steam on the refund-policy aspect. Steam's current policy:

"ALL CHARGES INCURRED ON STEAM, AND ALL PURCHASES MADE WITH THE STEAM WALLET, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT."

I would say, a good move from EA. Something had to happen to promote Origin further, other than just making it mandatory for all EA games. With this, they are giving the customer a benefit rather than a drawback.

Felix says "From a marketing perspective this move makes a huge amount of sense. All the items they are giving away on the Origin Humble Bundle and the ability for people to return a game they dont like, within 24 hours, will draw people to their Origin service in the millions.

One of the biggest hurdles EA Origin has is the familiarity gamers have placed with the Steam service. Getting people to consider another service, not even to replace but to just have alongside Steam, is a huge undertaking. When EA release games they want to do it on Origin only to make sure they can reap the best reward from their game sales. Gamers may very well dismiss the idea of purchasing a particular new title, for the simple reason that it is on a download service other than Steam.

With the imminent approach of EAs Goliath FPS, Battlefield 4, they need millions of people to be ready and familiar with the Origin download service. Their recent humble bundle and now their returns policy are both incredibly clever moves to make this happen.

However, over the past week I have been watching fellow GD'ers complain in their droves about not being able to download their Humble Bundle copy of BF3 from Origin. And I can imagine someone purchasing a new game, not being able to download it fully in 3 or 4 days let alone 24 hours. So can you still return it then? Something to think about, right?

The Origin platform is only as good as the service it provides and if they cannot deliver the service then it doesnt matter how much free stuff they give away people still wont buy anything until they are confident it can deliver what is intended of it.

I am all for Origin making a success of it though. I want diversity in our game purchasing options. It makes for a much healthier gamer environment and I applaud the recent EA moves."

What do you think about EA's new policy move? Will you make use of it, and will it encourage you to use Origin a bit more? 

Are you happy with Origin and the games it offers?

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11:52 Aug-21-2013

This is a good starting and the humble bumble is also a great opportunity to buy cheap games. BUT "origin" is a piece of trash. I am downloading BF3 and it has already crashed 3 times, reaching to 58% now after going through hell :\ I hope it does not crash again :P

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11:54 Aug-21-2013

while i was downloading it went back from 99% to 91% :/

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12:04 Aug-21-2013

Believe it! But my PC just accidently turned off now and it is down to scratch from "58%" :\

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18:11 Aug-21-2013

i was done downloading it in like 1/2 an hour no problems

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11:32 Aug-22-2013

For that u need downloading at above 10 Mb i.e. 11.11 to be precise but your profile says 5 Mb downloading speed :P

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19:04 Aug-22-2013

well i was using direct connection so i got much faster wifi 5 MB/s is without direct connection

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15:23 Aug-23-2013

Ok :D

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18:30 Aug-23-2013

only problem is i have to cover my camera every time i use origin XD

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07:58 Aug-26-2013

Why? o.0

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08:34 Aug-26-2013

It stalks me when I went to run novabenchmark it said that my camera was watching me the whole time which I find very creepy and this only started happening after I got origin

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09:08 Aug-26-2013

Daaaaaaamn :D

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11:06 Aug-26-2013

@person ..just go to device manager (right click MyComputer - manage) and when on device manager screen, right click the cam, and disable it (completely disables, until you re-enable exactly same way)

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11:53 Aug-26-2013

If he has any USB ports on the front, it's easier to just plug and unplug it ^_^

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13:14 Aug-26-2013

@Tero ..looking at his specs I guess he has laptop-integrated cam, so can't unplug it :Đ

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03:30 Aug-27-2013

Ahahahahahhahaha, why on EARTH didn't I check his profile...? :D :D
Good one Tazz ^_^

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10:29 Aug-27-2013

you're gettin old Tero :P :Đ

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08:34 Aug-21-2013

I am sure that EA is trying to correct their mistakes.

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07:52 Aug-21-2013

just means i gotta now finish the game in 24hours xD

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07:56 Aug-21-2013

Lol. I don't know how to react to this...

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15:27 Aug-21-2013

EXACTLY what I thought when I read this article :D

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06:46 Aug-22-2013

Lol.

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05:43 Aug-22-2013

LOL! You'll tell them "Hey, I've already finished it, im refunding my money" LMAO.

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13:13 Aug-22-2013

no objection to a fair deal ;))

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13:26 Aug-22-2013

well, when they ask why you want to return it and give a VALID reason you can always say that the gameplay was short and the ending sucks

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04:28 Aug-21-2013

Well! Sounds good.

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02:55 Aug-21-2013

Origin is ok with me however the only thing i detest is that when i bought battlefield 3 i was downloading and i was at l 89% my pc went to sleep so i resume windows and my download program wasn`t open so i opened it to find origin erased everything i downloaded and i had to redownload 20GB again

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02:21 Aug-21-2013

Looks like Origin is trying to get better by the day which is a good sign for PC gaming..:D

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02:17 Aug-21-2013

now If only valve would implement this into steam

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01:50 Aug-21-2013

Meh, I Prefer steam, but there is nothing wrong with variety, if Steam goes down, then I will have origin to fall on to :)

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01:45 Aug-21-2013

Steam is still my favorite not switching anytime soon.

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00:24 Aug-21-2013

This is great news, Origin can still be a competitor for Steam it seems.

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00:23 Aug-21-2013

I didnt like Origin before, but now it offers some good new features - not to mention "the humble bundle" (:

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21:11 Aug-20-2013

I loved origin before this but this is just awesome!

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21:14 Aug-20-2013

e_e

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20:44 Aug-20-2013

SteamFTW

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20:06 Aug-20-2013

I mostly use Steam. I've only got a few games on Origin, and it's basically because I couldn't get them on Steam. Origin is just too broken for it to be my platform of choice.

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18:47 Aug-20-2013

I cant believe this money hungry EA doing something like this just wow. Although its mighty blow to steam it makes big difference if i had to choose between origin or steam.

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19:20 Aug-20-2013

yeah 5 of my steam games dont even work and steam doesnt even give me the damn refunds,think i might have to start using origin more

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20:07 Aug-20-2013

Yes that's why I need this feature for Steam :'(
I bought a game from Russia and when I got home back to Cyprus my game wasn't starting and I liked it :((

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18:24 Aug-20-2013

If Steam had this feature it would be just great and easy for us :D

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18:16 Aug-20-2013

watch and learn activision .

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18:09 Aug-20-2013

Go home EA, you're drunk.

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18:16 Aug-20-2013

ahahahha dude you made my day

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17:59 Aug-20-2013

this is an interesting feature,
looks like GD will become redundant....if people will be allowed to try if their rig can handle it...
on the other hand, I doubt this will last long, because some people may complete story in 24 hours, and then return the game (because most games aren't worth playing more),
it's a nice compromise between demo, trial and full game,
but there's one thing: internet fees, especially if your provider sets FUPS (monthly data limits) because in such cases any online store is getting more "expensive" to buy from...
to sum it up, I still rather go buy a boxed game (or maybe even buy on Origin, return and buy as boxed, because I want to have the game in my hands, possible to install/play offline)
until internet connection will be free for everyone, accessible everywhere, until that such stores cannot be massively used all over the world, pity is when one of politicians in my country suggested free internet (to be used also for state office stuff), all others laughed at him if he is mad or wat :/

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22:15 Aug-20-2013

Origin will have a very easy to implement flagging system that can show if a person had bought and returned x number of games in a row.
Not to mention, like Steam, Origin tracks played hours, so they could see how long you had played each title for. Imagine trying to return your fifth game and you had played an average of 6 hours in each game you have returned. Their system would know.
But that aside, how many of their games are worth playing for just 5-8 hours? BF3, Mass Effect series, Sims 3. So if you are happy to download 35 GBs of game and then play it for a few hours and return it, then chances are you probably arent going to like it.
So I think the system is likely to work just fine, providing you can download the game and try it within 24 hours.

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22:48 Aug-20-2013

it would be rather funny for people who have slow speeds and it takes them over 24hrs to download it to find out its a crap game.... they wouldnt even be able to refund it.... EA really dont think things through.....

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17:57 Aug-20-2013

I wonder if this will push steam to offer refunds for just not liking the game... that'd be nice. Competition at it's best. :D

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18:46 Aug-20-2013

Well steam already ahs free weekend/free week but that would be a nice thing to have along with being able to sell/gift used copies.

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